Shipping policy

At Sassy Luna, we’re committed to making sure your order arrives safely and smoothly. Please review the information below for details about order processing, shipping options, tracking, and delivery.

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Order Processing

Once your order has been placed and payment has been confirmed, our team will begin preparing your package.

• Orders are generally processed within 1–3 business days.
• Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
• During holidays, promotional events, or busy shopping periods, processing may take slightly longer.
• Once your order has shipped, you’ll receive a shipping confirmation with tracking information.

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Shipping Options

We currently ship within the United States only.

Available shipping methods and applicable fees will be displayed during checkout.

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Tracking Your Order

After your package has been dispatched, tracking information will be provided by email.

Please allow 24–48 hours for tracking information to become available or begin updating after the carrier receives and scans your package.

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Delivery Information

Please make sure your shipping address is accurate and complete before placing your order.

Sassy Luna is not responsible for delivery delays or unsuccessful deliveries caused by:

• Incorrect or incomplete shipping information
• Failed delivery attempts
• Customer unavailability
• Carrier delays or transportation disruptions
• Severe weather conditions
• Other circumstances beyond our reasonable control

Once an order has entered the fulfillment process, we may not be able to change the shipping address.

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Shipping Restrictions

Please note:

• We currently ship within the United States only.
• Certain remote locations may require additional transit time.
• Some destinations may be subject to carrier-specific restrictions.
• Delivery estimates are for reference only and are not guaranteed delivery dates.

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Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact our Customer Support team as soon as possible.

Please provide:

• Your order number
• Photos of the damaged package, if applicable
• A photo of the shipping label
• A brief description of the issue

We’ll work with the shipping carrier to help resolve the situation.

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Returned Shipments

A package may be returned to us if it is:

• Refused by the recipient
• Left unclaimed
• Sent to an incorrect address provided by the customer

If a returned package needs to be shipped again, additional shipping or handling charges may apply. Where applicable, these costs may be deducted from any eligible refund.

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Business Address Notice

The address listed below is provided for business correspondence only.

Please do not send returned merchandise to this address.

If you need to return or exchange an item, please contact Customer Support first. We’ll provide the appropriate return instructions and return address.

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Contact Us

Sassy Luna

Customer Support: vip@sassyluna.com

Business Address:

1615 S Saint Louis Ave Fl 2
Chicago, IL 60623
United States

Business Address Only — Not a Return Address

If you have any questions regarding shipping, delivery, or your order, please contact our Customer Support team. We typically respond within 24–48 business hours and are always happy to assist you.