Refund policy
At Sassy Luna, your satisfaction is important to us. If your purchase isn't quite right, we're here to help. Please review our Return & Refund Policy before submitting a return request.
Return Eligibility
You may request a return within 30 days from the date your order is marked as delivered.
To qualify for a return, items must:
- Be new, unworn, unwashed, and unused.
- Have all original tags attached.
- Be returned in the original packaging whenever possible.
- Be free from stains, makeup, perfume, odors, pet hair, or other signs of wear.
Items that do not meet these requirements may not be eligible for a refund.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Bodysuits
- Swimwear without the original hygiene liner
- Intimate apparel and underwear
- Bras and shapewear
- Earrings and selected accessories
- Gift Cards
- Personalized or custom-made items
- Final Sale and Clearance products
- Items damaged through improper use or normal wear
How to Request a Return
Please contact our Customer Support team before sending any merchandise back to receive return authorization.
Email: vip@sassyluna.com
Please include:
- Your order number
- The item(s) you would like to return
- A brief reason for the return
- Photos if the item is damaged, defective, or incorrect
Once your request has been approved, we will provide the appropriate return instructions and return address.
Unauthorized returns may be refused.
Return Shipping
Unless the return is caused by an error on our part, such as receiving an incorrect or defective item, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
For your protection, we recommend using a shipping service that provides tracking. Sassy Luna is not responsible for return packages that are lost during transit.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Clear photos of the item received
- A photo of the shipping label
- Photos of the outer packaging, if applicable
- A brief description of the issue
After reviewing your request, we will determine the appropriate solution, which may include a replacement or refund.
Refund Processing
Once your returned package has been received and inspected, we will notify you of the return outcome.
If your return is approved, the refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional time to process and display the refund.
Order Cancellation
If you need to cancel your order, please contact us within 12 hours of placing the order.
Orders that have already entered processing or have been shipped generally cannot be canceled.
Cancellation requests should be sent to:
Refused or Undeliverable Shipments
If a package is returned because it was refused, left unclaimed, or shipped to an incorrect address provided by the customer, applicable reshipping or handling fees may be deducted from any eligible refund.
Important Notice
The business address listed below is provided for business correspondence only.
It is not our return facility.
Please contact Customer Support before returning any item so we can provide the correct return address and instructions.
Contact Us
Sassy Luna
Customer Support: vip@sassyluna.com
Business Address:
1615 S Saint Louis Ave Fl 2
Chicago, IL 60623
United States
Business Address Only — Not a Return Address
If you have any questions regarding returns, refunds, or your order, please contact our Customer Support team. We typically respond within 24–48 business hours and are always happy to assist you.
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